To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@stylighting.shop. If your return is accepted, we will either send you a prepaid return shipping label or require you to cover return shipping costs. This is dependent on the reason for return and is determined on a case-by-case basis. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@stylighting.shop.
Return Window You have 14 days from time of delivery to report any damages or return requests.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
